What is your return policy?

Vero Linens Return Policy             

We have such a high level of confidence in all of our luxury bedding products we provide that we offer a 100% money-back guarantee to customers that think their purchase is not the finest they have ever bought.

In the event that you are unhappy with your purchase, Vero Linens will provide a complete refund on all items. Returns must also be made within the 30-day period after the merchandise was received. In order to complete the return process, just follow these policy rules:  

  • Items eligible for return must be in their original packaging
  • Include your name or copy of the packing slip, along with order number
  • Improper return of items may disqualify them for refund  

Custom made items or oversized merchandise (Sheets, Duvet Covers, Comforters, Mattress Pads and Coverlets) are not returnable these items include:

  • Alaskan King
  • Wyoming King
  • Texas King
  • Vermont King

Upon receiving any returned items, Vero Linens has the right to conduct a thorough inspection and will return any items deemed unacceptable for return. Here are some other important factors to know when returning an item:  

  • Be sure to keep a copy of receipts for your own personal records
  • Properly returned items are credited in the same payment method that was used during the original purchase
  • Full purchase price will be credited to items that meet all return policy requirements 

Vero Linens is not responsible for any merchandise that is lost or damaged in the return process, so we recommend using a return method that enables you to track your package.  

When you are shopping for luxury linens, look to Vero Linens for high quality and affordable prices. Vero Linens offers a vast supply of elegant linens, sateen duvet covers, sleeping pillows, goose down comforters and more, that will all enhance your sleeping experience. 

If you decide that you do not want something that you have purchased call us at 786-512-3268 or email [email protected] us for return instructions.

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